Terms & Conditions

Welcome to Joy Box Creations! By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before making any purchase or using our services.

  1. Intellectual Property

All content on this website, including but not limited to text, images, logos, and graphics, is the property of Joy Box Creations Ltd and is protected by intellectual property laws. You may not use, reproduce, or distribute any of our content without our prior written consent.

  1. Product Information

We strive to provide accurate and up-to-date information about our products. However, we cannot guarantee the accuracy or completeness of the information displayed on our website. It is your responsibility to verify the details and specifications of a product before making a purchase.

  1. Pricing and Payment

All prices displayed on our website are in the currency specified and are subject to change without notice. We accept various payment methods, including credit cards and online payment platforms. By making a purchase, you agree to provide accurate and complete payment information. We must receive full payment for your order before your order is accepted. We reserve the right to refuse or cancel any order at our discretion.

  1. Shipping and Delivery

We strive to process and ship orders in a timely manner. However, delivery times may vary depending on your location and other factors beyond our control. We are not responsible for any delays or damages that may occur during shipping. Please refer to our Delivery Policy for more information.

  1. Returns and Refunds

If you are not satisfied with your purchase, you may be eligible for a return or refund. Please refer to our Returns Policy for detailed instructions and requirements. We reserve the right to refuse any return or refund request that does not meet our criteria.

  1. Promotional Codes

Joy Box Creations Ltd will issue promotional codes once in a while, these can only be used at www.joyboxcreations.com and towards the purchase of items currently listed on our website. Promotional codes can be redeemed by applying the code in the Basket, only one promotional code can be redeemed in a single order. Promotional codes cannot be used alongside any other promotion or offer. Promotional codes have no cash value.

  1. Privacy and Security

We take your privacy and the security of your personal information seriously. We collect and process your data in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

  1. Limitation of Liability

Under no circumstances shall Joy Box Creations Ltd be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our website or the purchase of our products. We do not guarantee the availability, accuracy, or reliability of our website or its content.

  1. Governing Law

These terms and conditions shall be governed by and construed in accordance with the English Law. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please contact our customer support team.

  1. Complaints Process

We hope that you are satisfied with any purchase you have made from Joy Box Creations and that you won’t ever have a reason to complain, but if there is something you are not happy with and you’d like to tell us please contact us straight away via email at support@joyboxcreations.com

If after contacting us you feel the issue still has not been resolved and you would like to escalate to a higher department, please write your complaint by post to:

Complaints Department Manager

JOY BOX CREATIONS LTD
Unit A
82 James Carter Road
Mildenhall
Suffolk
IP28 7DE
United Kingdom

 

*Please note this address is NOT a return address and we CANNOT process returns here, please see Returns Information for our Returns Policy.