Privacy Policy

At Joy Box Creations Ltd, we take your privacy seriously. This Privacy Policy describes how joyboxcreations.com ("we", "us", "our") collects, uses, and discloses your Personal Information when you make a purchase or visit our website referred to as the "website" and inform you of your privacy rights and how the law protects you. This notice explains what data we collect from individuals who visit our websites, contact us using our web forms, by email, phone or through one of our social channels; or other marketing communications (“you”, “your”). It also explains what information we collect automatically when you visit our websites.

Collection of Personal Information:

When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website. We refer to this automatically-collected information as "Device Information". We are committed to protecting the security of your personal data. We use a variety of technical and organisational measures to help protect your personal data from unauthorised access, use or disclosure. 

Information processed following an enquiry or purchase:

We may process the following information:

  •         Full Name

  •         Email Address

  •         Phone Number

  •         Delivery Address

  •         Billing Address

Use of Personal Information:

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns). We also use your personal Information to provide our services to you, including but not limited to, offering products for sale, processing payments, shipping and fulfilling your order, keeping you up to date on new products, services, and offers.

Sharing of Personal Information:

We may share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the website - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Security of Personal Information:

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Not providing data:

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (to provide you with goods) In this case, we may have to cancel your order but we will notify you if this is the case at the time.

Cookies:

Cookies are small elements of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.


Marketing and promotional offers:

 We seek to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. We use this marketing to decide which products and offers may be relevant for you, this may include products and offers available in relation to other websites.

You will only receive marketing communications from us if you have opted in to receiving these. You can ask us to stop sending you marketing messages at any time by logging into your account and adjusting your marketing preferences, by following the opt-out links on any marketing message sent to you or by contacting us at any time via email at support@joyboxcreations.com

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us:

For more information in relations to data protection and our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via e-mail at: support@joyboxcreations.com or by mail using the address below:

Joy Box Creations Ltd

Unit A

82 James Carter Road

Mildenhall

Suffolk

IP28 7DE

United Kingdom

Please note: We can NOT process returns at this address. For returns information please go to our Returns Policy page.

 

Last Updated: 01/11/2023